We are a small team, and we read what you send. Whether something broke, a guide confused you, or you just want to say the tool helped, this is the place. Here is how to get the quickest useful answer.
Before you write
Many problems are fixed in under a minute, so it is worth a glance at these first:
- A link will not convert? The video is probably private, deleted, region-locked, or the link is cut off. Open it in a browser while signed out. If it plays, it should convert. Our troubleshooting guides walk through the usual causes.
- Wondering about legality? Our Terms of Use and the copyright guide explain the basics, though we cannot give legal advice.
- Want your data removed? See the Privacy Policy for what we keep and how to ask.
Send us a message
What to put in your message
A good message gets a good answer. If something is not working, please include:
- The TikTok link you tried (copy it from the share menu).
- The device and browser you used, such as "Chrome on Android" or "Safari on iPhone".
- What you expected, and what actually happened, including any error text.
With that, we can usually reproduce the problem in a couple of minutes. Without it, the first reply is just us asking for these details, which slows everyone down.
How long replies take
We aim to answer within two or three working days. Copyright and removal notices go to the front of the queue, and we act on valid ones quickly. We are a small team across different time zones, so a message sent at midnight will not be answered at 12:05.
Copyright owners
If you hold rights to a sound and want a link blocked, use the steps on the Copyright and DMCA page. It lists exactly what to include.
Things we cannot help with
To save you a wasted email, here is what is outside our reach:
- Your TikTok account. We have no access to it and cannot recover, unban or verify accounts.
- Removing a video from TikTok. Only TikTok or the creator can do that. We can only stop our tool from handling a link.
- Legal advice. We are happy to explain how the tool works, but not whether a particular use is lawful for you.
- Paid favours. We do not sell custom downloads, bulk jobs or private access.
Other languages
You can write in English or Bahasa Indonesia. Kalau lebih nyaman menulis dalam bahasa Indonesia, silakan, kami tetap membacanya. The Indonesian version of the site starts here.
Prefer to read first?
If you would like to know who we are before writing, the About page explains what the site does and why. To get on with converting, the TikTok to MP3 tool is one click away.
Thank you for taking the time to write. It is the best way we find out what is broken and what to build next.
A few examples of good messages
"The link will not convert." Paste the link, say you are on Chrome on a Samsung phone, and mention the exact words of the error. We can try the same link and usually spot the cause within minutes: a private video, a region limit, or a cut-off URL.
"The file has no sound." Tell us how long the clip is and whether it plays in TikTok with sound. Some videos use a muted track or a licensed song that TikTok handles differently, and knowing which tells us where to look.
"The page looks broken on my phone." A screenshot description helps: which page, which phone, which browser, and whether turning the phone sideways changes anything. Layout bugs often depend on small details like a particular screen width, and we want to fix them for everyone.
"I would like a guide about X." Tell us what you are trying to do and what you already tried. Some of our most read posts began as a single sentence from a reader, and we usually let the person know when the guide goes live.
Your privacy when you write
We use your name and email only to reply. The Privacy Policy says how long messages are kept and how to ask for yours to be deleted.
Report a security problem
If you believe you have found a vulnerability in this website, please choose "Something else" in the form and start the message with the word SECURITY. Describe what you found and how to reproduce it, and please do not publish it until we have had a reasonable chance to fix it. We appreciate responsible reports and will thank you properly.
Keep exploring
Frequently asked questions
How fast will you reply?
Usually within two or three working days. Copyright notices are handled first.
Can you recover my TikTok account?
No. We have no access to TikTok accounts. Please contact TikTok support for that.
Can you delete a TikTok video for me?
No. Only the creator or TikTok can remove a video. If you own the rights, use our DMCA page and we will block our tool from handling that link.